Terms of Service.

Overview

The terms “I”, “me”, “my”, and “Will Roffé” refer to Fearless Kiwi, Oračka 4, Beograd 11000, Serbia. The term “Site” refers to willroffe.com. The terms “user”, “you”, and “your” refer to site visitors, customers, and any other users of the site.

I provide brand strategy, messaging, consulting, and related digital services (the “Service”). Use of the Site and Service is subject to the following Terms and Conditions. By using the Site or Service, or by approving a written quote, you agree to these terms.

Use of the Site and Service

To engage my services or use the Site, you must be 18 years of age or older and have the authority to enter into these terms. Information provided on the Site is subject to change. I make reasonable efforts to keep information accurate, but I do not guarantee that all content is complete, error-free, or current. The Site and Service are not a substitute for professional legal, financial, or regulated advice.

Services

The specific services I provide are set out in the relevant section of the Site, or in a written quote or proposal agreed by both of us before work begins. Work starts only after you have confirmed the quote and, where required, paid the applicable fee or deposit.

Payments and fees

Fees are quoted in advance and are payable as described in the quote or on the Site. Payment is processed through Stripe. For some services, full payment is required before work begins. For others, a deposit may be required with the balance due before final delivery. Late payments may delay delivery.

Intellectual property

Upon full payment, I assign to you the rights in the final deliverables as described in the agreed quote or proposal. I retain ownership of underlying concepts, methodologies, pre-existing materials, and anything not explicitly included in the final deliverables. I may use anonymised or non-confidential work in my portfolio unless we agree otherwise.

Confidentiality

I will treat information you share with me in connection with the Service as confidential, except where disclosure is required by law or where you have consented to sharing. You agree to provide accurate information and to keep any shared materials, draft deliverables, or strategy work confidential until final delivery is complete and paid for.

Client responsibilities

You are responsible for providing timely and accurate information, feedback, and approvals. Delays in providing these may affect delivery timelines and may require a revised schedule or additional fees. You warrant that you have the right to share any materials you provide and that they do not infringe third-party rights.

Limitation of liability

To the fullest extent permitted by law, my total liability for any claim arising from or relating to the Site or Service is limited to the amount you actually paid for the specific service giving rise to the claim. I am not liable for indirect, consequential, or unforeseeable losses, including lost profits, lost opportunities, or reputational harm, even if advised of the possibility.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.

No guarantees

My work is strategic and creative in nature. I do not guarantee specific business outcomes, such as revenue growth, market share, or media coverage. Results depend on many factors outside my control, including your execution, market conditions, and timing.

Termination

Either party may terminate an engagement if the other party materially breaches these terms and fails to remedy the breach within a reasonable time. If you terminate after work has begun, you remain liable for fees for work completed up to the date of termination and any non-refundable deposits.

Governing law and disputes

These terms are governed by the laws of the Republic of Serbia. Any dispute arising from these terms or the Service will first be attempted to be resolved through good-faith negotiation. If negotiation fails, the dispute may be resolved in the courts of the Republic of Serbia.

Changes to these terms

I may update these terms from time to time. The current version will always be posted on this page. Continued use of the Site or Service after changes means you accept the updated terms.

Contact

Questions about these terms can be sent to will@willroffe.com.