Scope
This policy applies to all paid services offered through this site, including but not limited to the Clarity Intensive, consulting engagements, strategy work, and any digital products or downloadable materials.
No refunds as standard
I do not offer refunds once a service has been purchased or work has begun. This is because services are either delivered live (such as a consulting session) or prepared specifically for you, meaning they cannot be returned or resold.
Cancellations and rescheduling
For live sessions, you may request to reschedule up to 48 hours before the scheduled start time. Requests made less than 48 hours before the session may not be accommodated. If I need to reschedule, I will offer you an alternative time at the earliest convenience.
Exceptional circumstances
In genuinely exceptional circumstances, and at my sole discretion, I may offer a partial credit or refund. This is not a guarantee and will be assessed case by case. Examples might include a serious medical emergency or a technical failure that prevents delivery of the service through no fault of yours.
How to request a review
If you believe your situation warrants a review under this policy, email me at will@willroffe.com as soon as possible with your booking details and a brief explanation. I will respond within 5 business days.
Chargebacks and disputes
If you have a concern about a charge, please contact me directly before initiating a chargeback or dispute. I am committed to resolving issues fairly and promptly. Unnecessary chargebacks may result in the suspension of future services.
Contact
Questions about this policy can be sent to will@willroffe.com.
Effective date: 21 August 2026